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Showing posts from February, 2021

Working in a Call Center: Everything You Need to Know

  In case you're in any way similar to me, when you see some work posting for a call place specialist you're most likely reasoning, " Call Center   are still going?"  You'd figure individuals would pick an alternate method to get help subsequent to being required to be postponed for 25 minutes. However, much of the time, a client may like to get the telephone and get quick assistance as opposed to look out for an email or live visit reaction. That is the reason numerous organizations actually have a powerful client confronting group monitoring the telephones. Indeed, research shows that client care delegate occupations are set to develop by 36% from 2016 to 2026. Reps can installed new clients and help hold them, so it's a profoundly important situation for any organization. However, while it could be a significant situation for a business, you're likely actually contemplating whether it's the correct task to start your client assistance vocation. We...

10 Steps to Effective Communication

  At the root of any successful leader is a strong ability to communicate. Sure, there have been leaders who have ascended into the highest positions and not had that skill, but they likely didn't last long. This point was illustrated recently as I listened to a NPR program about the failure of the big banks on Wall Street. When Congress grilled executives from these institutions about why they didn't catch the risky investments that were being made that ultimately failed, their answers were all the same and quite simple - we didn't know. It was their job to know and either nobody told them or they didn't catch it in the data they had access to. No flags were raised; nobody asked so nobody told. This is definitely a communication meltdown that had widespread negative consequences. What is communication? Communication in life is the pinnacle of every successful - and not so successful - relationship. According to Webster's dictionary, communication is defined as a pr...

The Psychology of Communication

  This reaction or response evoked in an individual can become a stimulus for another chain of responses or the stimulus can be a completely separate event or situation. Behaviorists will usually consider communication as a stimulus-response pattern with individuals perceiving the stimuli and reacting to them in the form of communication. Freudian psychoanalysis suggests that communication is directly related to how we subjectively perceive the external information based on our own experiences. So 'interpretation' of external stimuli or the mediation of the individual mind is the most important aspect of communication according to psychoanalysis, although behaviorists will completely eliminate the importance of the 'interpretation' part considering communication as nothing but a series of mechanical 'stimulus-response' pattern. Thus according to behavioral psychology, we perceive an object and react to it via communication almost like a computer program. It soun...

Effective Communication Skills For Today's Managers

  What is Communication? Communication is simply the sending of a message to another person. The person sending the message first needs to formulate the message in his head. This involves determining the meaning that the sender intends to convey to the other person. To formulate the meaning of the message, the sender usually draws upon his background attitudes, perceptions, emotions, opinions, education, and experience. The message is then sent to the listener through both verbal talking and non-verbal gestures. The person receiving this message then interprets its meaning. To do this, the listener uses his background, attitudes, perceptions, emotions, opinions, education, and experience. Effective communication exists between two persons when the person receiving the message interprets it in the same way as the sender intended it. Sounds really simple doesn't it? Well, it can be. Who is Responsible for Communicating Effectively? Managers share the responsibility in communicating e...

Unified Communications & Contact Center Options - Making the Transition

  The concept of presence is easy to understand within instant messaging where a "buddy status" is available at a glance. UC takes this a step further by grouping these "buddies" together by specialized skills and attaching them to specific knowledge areas. All of this would be available at a glance. UC allows for real-time delivery of all these forms of communication within a single environment that users can access within a simple interface. For example, customer service staff could have a list of employees knowledgeable about a product, along with the best method for immediately contacting that person who has the correct answers about the details of the product. By clicking on a contact icon, a call can be made, or even a page or a whiteboard session accessed to bridge key information on the product, customer and employee contacts simultaneously. If your business doesn't already have it, Unified Messaging (UM) can offer communications integration, albeit on a...