Effective Communication Skills For Today's Managers

 What is Communication? Communication is simply the sending of a message to another person. The person sending the message first needs to formulate the message in his head. This involves determining the meaning that the sender intends to convey to the other person. To formulate the meaning of the message, the sender usually draws upon his background attitudes, perceptions, emotions, opinions, education, and experience. The message is then sent to the listener through both verbal talking and non-verbal gestures. The person receiving this message then interprets its meaning. To do this, the listener uses his background, attitudes, perceptions, emotions, opinions, education, and experience. Effective communication exists between two persons when the person receiving the message interprets it in the same way as the sender intended it. Sounds really simple doesn't it? Well, it can be. Who is Responsible for Communicating Effectively? Managers share the responsibility in communicating effectively with the individual employees themselves. The manager is 100% responsible for communicating effectively with their employees. This includes establishing an open and trusting climate for communication, as well as demonstrating good communication techniques to their employees. The employee is 100% responsible for taking advantage of the "climate for communication" to express what is important and relevant. For example,it is expected that a manager will ask "are there any questions?" after giving an employee an assignment, but it is also expected that an employee will say, "I have a question", if one should occur to the employee, without waiting for the manager to ask. Why Managers Need to be Effective Communicators? o Communication is used so frequently that "we cannot afford to do it poorly". o Communication has a special power: to create interest, stimulate action, achieve agreement, foster enthusiasm. o Communication is the primary method that managers use to direct their employee's behavior. o Communication is the basis for almost all other managerial skills. It is involved in delegating duties to subordinates, motivating employees, demonstrating leadership abilities, training new policies and programs, and counseling performance problems, etc. Article Source: http://EzineArticles.com/2290526





Comments

Post a Comment

Popular posts from this blog

10 Steps to Effective Communication

  At the root of any successful leader is a strong ability to communicate. Sure, there have been leaders who have ascended into the highest positions and not had that skill, but they likely didn't last long. This point was illustrated recently as I listened to a NPR program about the failure of the big banks on Wall Street. When Congress grilled executives from these institutions about why they didn't catch the risky investments that were being made that ultimately failed, their answers were all the same and quite simple - we didn't know. It was their job to know and either nobody told them or they didn't catch it in the data they had access to. No flags were raised; nobody asked so nobody told. This is definitely a communication meltdown that had widespread negative consequences. What is communication? Communication in life is the pinnacle of every successful - and not so successful - relationship. According to Webster's dictionary, communication is defined as a pr...
Read more

The Many Uses of Outbound Call Center Software

  "The  outbound call center  software should orchestrate  call center services , deliver the required data to the agents, and make the customers feel that they are getting personalized and customized services while increasing profits for the call center." Outbound call center  software is specifically designed for  call centers  that make  outbound calls  to various customers on behalf of a certain client or business. The  calls  made from  call centers  can be  sales calls ,  telemarketing calls ,  survey calls ,  contact list updating calls , verification  services calls  or even  fund-raising calls . Good customer service applications are required in order for a business to gain the edge over their competitors. Well-integrated applications and solutions increase customer engagement, business innovation and efficiency. Companies with unique customer service strategies characterized by ...
Read more

Working in a Call Center: Everything You Need to Know

  In case you're in any way similar to me, when you see some work posting for a call place specialist you're most likely reasoning, " Call Center   are still going?"  You'd figure individuals would pick an alternate method to get help subsequent to being required to be postponed for 25 minutes. However, much of the time, a client may like to get the telephone and get quick assistance as opposed to look out for an email or live visit reaction. That is the reason numerous organizations actually have a powerful client confronting group monitoring the telephones. Indeed, research shows that client care delegate occupations are set to develop by 36% from 2016 to 2026. Reps can installed new clients and help hold them, so it's a profoundly important situation for any organization. However, while it could be a significant situation for a business, you're likely actually contemplating whether it's the correct task to start your client assistance vocation. We...
Read more